Welcome to Ratan's - Online store of Ratan's Dubai dealing in Perfumes, Mobiles & more

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Finding a Specific Item

You could search product by category, there is extensive category of products on the top category bar. Click and Scroll down the list until you find what you looking.

Alternatively, we have a great search feature that makes finding exactly what you're looking for a breeze!

Follow the steps below to perform a search:

· Go to the www.ratansonline.com    homepage.

· In the search box at the top left hand side of the screen, type in the name of the product you are searching for (such as BRAND NAME or MODEL NO).

· Click on the Go button.

We will display the items that match the words you searched for.

Add Items to your Shopping Cart

· Items to be purchased must first be added to Your Shopping Cart. To do this, simply click on the "ADD TO CART" button that appears next to the product. If you want to continue browsing the store, just click on CONTINUE SHOPPING button.

· Continue finding and adding items to your cart until you're ready to make your purchase.

· Click the "CHECK OUT" button in your shopping cart once you are finished shopping.

· You can view the items you have placed in your shopping cart at any time by clicking the "My Cart" icon located at the top right of any page. If you are having difficulty adding items to your cart, or your cart appears empty after you have added items to it, please make sure you have cookies enabled on your browser.

Completing the Checkout Process

Here are the steps you need to follow to place an order. If you have followed these steps and still need assistance completing an order, please click here to contact customer service.

· Step 1: Go to Checkout

· Step 2: Account Login

· Step 3: Enter Shipping address and choose Shipping option

· Step 4: Entering Billing Address

· Step 5: Select a Payment Option

· Step 6: Review & Submit Order

Change the Delivery Address on my order
You can only change your shipping address by contacting us through our message system before your order is processed and dispatched.

To send us a message, please email us at [email protected] and write a message.

View your Order Status

We at shafqa.com will send you regular emails about your order status. If you need any other information relating to your order you can email at [email protected] 

Cancel or Change of the Orders

Yes, you could change or cancel your order at any time before it is sent to our Warehouse for dispatch. As part of our delivery guarantee, in some cases, if the order is approved promptly and the item is a very popular item, this may be as short a time frame as a few hours. Once your order has been sent to our warehouse for dispatch, we are not able to change or cancel it, so please double check your selection before finalizing your order.

If you want to change or cancel your order after submitting it, we suggest you to call our customer service at +9714 33889583 or email at [email protected]

We'll do everything we can to accommodate your request; however items that have already begun dispatch cannot be cancelled. They can be returned or exchanged as per our Return & Refund Policy.
















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